Services & Support
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Total Quality Service (TQS)

Repairing and maintaining laboratory equipment is mission critical for overall GMP compliance, product safety, resource productivity, and cost efficiency. AlphaTech offers a comprehensive suite of Total Quality Service (TQS) plans tailored to your companies specific equipment, resource and budgetary needs.

Our dedicated team of expert service engineers is trained to service an extensive range of instruments across multiple original equipment manufacturers and achieve the industry's fastest response times. From basic streamlined repair plans to premier assurance full service management plans, AlphaTech Total Quality Service (TQS) delivers the highest level of GMP compliance, laboratory safety, instrument uptime, and investment protection to meet your needs.


ALPHATECH
TOTAL QUALITY
SERVICE (TQS)
RAPID
RESPONSE
PARTS
ONLY
(RRPO)
RAPID
RESPONSE
TIME & MATERIALS
(RRTM)
PREVENTATIVE
MAINTENANCE
(PM)
PREVENTATIVE
MAINTENANCE
PLUS
(PM+)
ASSURANCE
(A)
ASSURANCE
PLUS
(A+)
OEM & Replacement Parts
Discount hardware upgrades
Preventive maintenance parts kits
Priority on-site repair by expert service engineer(s)
Labor, parts, travel
Discount on parts, labor, travel
Unlimited priority phone and email support
Annual on-site performance maintenance visit
Discounted customer education
Calibration and qualification
Firmware/software updates
Service history tracking
Priority on-site repair service response time
95% instrument uptime guarantee
Designated account manager

Service Repairs

Maximizing the life of your assets and helping you effectively manage repair costs are AlphaTech’s only objectives. Our ISO 9001 certified equipment repair facility operates under strict quality standards. Prompt on-site service is our hallmark with 48-hour maximums for on-site response time. Technical support is typically provided within two hours and includes travel and labor with all required replacement parts. We will replace all worn parts as well as align, clean and polish all analytical instruments we service. On-site support teams are thoroughly trained and equipped with the latest tools, technologies, and resources to efficiently solve any instrumentation issues. The highest quality parts and components are used for each repair. All of our personnel are courteous and professional full-time AlphaTech employees.

Binary pump in HPLC system. High performance liquid chromatography at analytical chemistry laboratory

MULTI-PLATFORM QUALIFICATIONS

Managing maintenance services and qualifications on a range of laboratory equipment from different manufacturers is exceedingly challenging. It requires excessive coordination and often results in high unplanned downtime that negatively affects laboratory productivity. Increase laboratory productivity, equipment uptime, and cost efficiency with AlphaTech multi-platform instrument qualifications and maintenance.

AlphaTech is a leader in consolidated laboratory instrument services and integrated equipment solutions that deliver the highest level of service improvement and cost savings. Our dedicated multi-trained service engineers deliver unparalleled preventive and corrective maintenance with rapid response times on a variety of instruments from every leading manufacturer.

Equipment Families Equipment Manufacturers
AA
Centrifuges
Chromatographs
Dissolution Systems
FTIR
Furnaces
General Laboratory
MS
Ovens
Vacuum Ovens
Refrigerators
Freezers
Shakers
Stirrers
Mixers
Temperature Application
Titration
Water Baths
3D Instruments
Advanced Instruments
Advantech
Agilent
Applied Biosystems
Atago Co.vLtd.
ATM Corp.
Barnstead
Beckman-Coulter
Becton Dickenson
Bel-Art Products
Biohit
BioSciences
Boekel
Branson
Brinkmann
Brookfield
Buchi
Burrell
Corona
Dionex
Distek
Electrothermal
Eppendorf
Fisher Scientific
Frigidaire
Gilson
Hanson Research
Haraeus
Hitachi
Innova Systems
Kimble
Linbert/Blue M
Lingberg
Malvern
Metrohm
Mettler Toledo
Millipore
PerkinElmer
Precision
Rainin
Rudolph
Sanpla
Sartorius
Shimadzu
Sotax
Thermo
Vankel
Varian
VWR
Waters
Yamato
a vial grabbed by autosampler of gas chromatography

Qualifications (IQ + OQ + PQ)

AlphaTech will incorporate instrument manufacturer specifications and not be limited in performing additional testing as requested by the customer in compliance with USP<1058>.

IQ verifies that site requirements and system components have been correctly and completely installed.

OQ confirms the instrument is consistently operating within established limits and tolerances.

PQ is an assembly of tests indicating the instrument is consistently performing within its specifications.

All Qualifications are documented and based upon manufacturers' and customers' requirements, government regulations, and industry standards.

PREVENTATIVE MAINTENANCE (PM)

Preventing repairs often delivers higher productivity, and preventative maintenance is extraordinarily valuable for reducing operating costs while maintaining lifetime equipment performance. Proactive annual preventative maintenance visits can be scheduled as needed. This service can be purchased or provided on-site for specific instruments and scheduled at recommended time intervals, according to your specific operational needs. We have been providing on-site hardware maintenance for over two decades and our field service personnel deliver the highest quality service with the fastest possible response times. After all maintenance checks have been completed, all components are functionally tested, and a QA report provided to ensure the highest quality service and customer satisfaction.

Autosampling unit in a HPLC system in a real laboratory
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Lab Asset Management

AlphaTech will provide onsite Asset Management services to manage and maintain all laboratory assets. Our services will drive efficiencies, increase uptime, and decrease costs.

  • Asset Inventory Management
  • Corrective Maintenance Services
  • Calibration and Qualification Services
  • Onsite Technical Engineer

LAB RELOCATION

AlphaTech recognizes that a successful move results from careful planning, efficient preparation, and proper execution with strict timelines and production schedules.

Our engineering services coordinate with the mover to ensure your valuable analytical instrumentation is inventoried, shut down, packed, and shipped with confidence.

At the destination site, the equipment is benchmarked after reviewing the electrical, plumbing, network, etc., and then installed and qualified.

We at AlphaTech understand the importance to re-establish your operations with a seamless transition.