Total Quality Service (TQS)

Repairing and maintaining laboratory equipment is mission critical for overall GMP compliance, product safety, resource productivity, and cost efficiency. AlphaTech offers a comprehensive suite of 5 Total Quality Service (TQS) plans to meet your specific equipment, resource, and budgetary needs.

Our dedicated team of expert service engineers is trained to service an extensive range of instruments across multiple original equipment manufacturers and achieve the industry’s fastest response times. From basic streamlined repair plans to premier assurance full service management plans, AlphaTech Total Quality Service (TQS) delivers the highest level of GMP Compliance, laboratory safety, instrument uptime, and investment protection to meet your needs.

Rapid Response (RR, 1-2 Business Days Average)

Parts Only – Parts for maintenance and repairs, no contract, no labor
Time & Materials – Parts/labor/travel as needed, no contract

Preventive Maintenance (PM)

Preventive maintenance only, no corrective repairs, no calibration

Preventive Maintenance PLUS (PM+)

Preventive Maintenance and calibration, no corrective repairs

Assurance (A)

Preventive Maintenance and calibration and corrective repairs, no parts

Assurance PLUS (A+)

Preventive Maintenance and calibration and corrective repairs and parts

ALPHATECH TOTAL QUALITY SERVICE (TQS) Rapid
Response
Parts Only
(RRPO)
Rapid
Response
Time & materials
(RRTM)
PREVENTIVE
MAINTENANCE
(PM)
PREVENTIVE
MAINTENANCE
Plus
(PM+)
ASSURANCE
(A)
ASSURANCE
plus
(A+)
OEM & Replacement Parts
Discount hardware upgrades
Preventive maintenance parts kits
Priority on-site repair by expert service engineer(s)
Labor, parts, travel
Discount on parts, labor, travel
Unlimited priority phone and email support
Annual on-site performance maintenance visit
Discounted customer education
Calibration and qualification
Firmware/software updates
Service history tracking
Priority on-site repair service response time
95% instrument uptime guarantee
Designated account manager